Returns Policy (UK Distance Selling Regulations / Consumer Contracts Regulations)

1. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, customers have the right to cancel their order for any reason within 14 days of receiving the goods. This is known as the cooling‑off period. To cancel, customers must notify us in writing via email or message. If you want to explore the rules further, you can check UK consumer rights.

2. Returns

Customers have 14 days from the date they notify us of cancellation to return the item.

Items must be returned in their original condition, unused, and with any packaging intact.

3. Refunds

We will issue a refund within 14 days of receiving and inspecting the returned item. Refunds include:

The original purchase price

The original standard delivery cost (if applicable)

Refunds do not include:

Upgraded delivery services (e.g., express shipping)

Personalised or custom‑made items, unless they are faulty or not as described

4. Return Postage Costs

If the item is unwanted, the customer is responsible for return postage.

If the item is faulty, damaged, or incorrect, we will cover the return postage or provide a prepaid label.

5. Exclusions (Where Returns May Not Apply)

Certain items cannot be returned unless faulty:

Custom‑made or personalised goods

Digital downloads once accessed

Items that cannot be returned for hygiene reasons once opened (e.g., underwear, earrings)

6. Faulty or Damaged Items

If an item arrives faulty or damaged, customers must contact us within 30 days. We will offer:

A replacement

A repair

Or a full refund

Evidence such as photos may be requested to speed up the process.

7. How to Start a Return

Customers should contact us with:

Order number

Name

Reason for return

Photos (if faulty)

We will then provide the return address and any instructions needed.